Terms and Conditions

The following Terms and Conditions apply to your stay at Oaks Hotels & Resorts. 

General

Terms & Conditions below are for bookings made directly via the Hotels’ website and payments via payment gateway system through Oaks hotels and Resorts Limited ACN -113 972 366, an affiliated company of Minor Hotel Group Limited. These terms and conditions may be updated from time to time and are subject to change at our complete discretion without further notice to you. 

Early Check-Out

The property reserves the right to charge an early departure fee in the event a guest departs earlier than the original departure date.

Late Check-Out

Late checkouts are available upon request. Please contact Reception to check availability. Additional fees may be applied. A late check-out fee may apply if the property is not vacated prior to the set check-out time of the property.

Guarantee Policy

A valid Credit Card is required at time of booking and a valid Credit Card must be presented at time of check in. 

No Party Policy

Oaks has a strict no party policy. In the event that any apartment/guest is identified as having a party, the hotel reserves the right to immediately request all occupants of the apartment up to, and including, the guest who has registered for the apartment to vacate the premises. In the event that an eviction does occur, the accommodation is non refundable. In addition the registered guests will be required to settle the account prior to departure for any expense resulting from additional cleaning of the apartment, replacement of any furniture/fixture/fitting breakage, as well as for any required repairs.

Pay On Arrival Policy

Guests can choose to book now and pay later with particular rates (ie Best Flexible Rate). A valid Credit Card is required at time of booking however the full payment isn't required until check-in. Changes and cancellations are permitted up until 2pm hotel local time within 48 hours prior to arrival. Changes or cancellations within this time will be charged in full. No shows will also be charged in full.

Identification

Upon arrival at your selected property Guests must provide valid Federal or State Government issued photographic identification for security purposes. The booking must be under the name of the person checking in. In addition, the Guest must also provide a credit card in the name of the photographic ID.

Deposit Policy

A Credit Card pre-authorisation of $1 is required upon check in. The pre-authorised amount is set aside by your bank for a period of up to 10 working days The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice we suggest contacting your bank for more information. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. Oaks Hotels & Resorts reserve the right to pre-authorise all credit cards upon check in. Cash is not an acceptable form of bond when staying with Oaks Hotels & Resorts. For any bookings made on OaksHotels.com that require pre-payment made via the website, the transaction will be listed on your bank statement under the Oaks Hotels & Resorts Head Office location - ‘Oaks Hotels & Resorts Maroochydoore’. Payments will not be listed under the Hotel’s location.

Child Policy

Children sleep free on existing bedding, within the maximum allowed guests per room. If a roll away / cot / sofa bed is required charges will apply.

Fees

All credit / debit card payments made to Oaks Hotels & Resorts via an onsite payment system will incur a 1.5% non-refundable credit card service fee in Australia. New Zealand onsite payments incur a 2% (VISA, MASTERCARD), 2% (AMEX) or 3.35% (DINERS) non-refundable credit card service fee.

Please note that bookings made prior to 1 March 2018 for a stay at any of our New Zealand properties will be subject to any fee increases to the credit card service fee if payment is processed through an on-site payment system at the property after 1 March 2018.

Facilities 

If any feature/facility is essential for the guest in choosing a particular property, we recommend contacting the hotel prior to booking. Minor Hotel Group cannot be held liable for omissions or errors whether temporary or permanent of a property’s facilities and services. Photos shown on the website are indicative only and may not specifically represent the exact room allocated to you. Destination images featured on the Oaks Hotels & Resorts website may not represent the views offered from our locations. Accommodation facilities listed may not apply to all room types.

Internet Access

Oaks Hotels and Resorts offers Wi-Fi internet access (free or as a paid service) allows customers to connect to the Internet up to 3 mobile devices per booking. Oaks Hotels and Resorts cannot be held responsible for non-availability of the Internet network, inability of accessing the Website, external intrusion, computer viruses, or non-authorized online transactions using our Wi-Fi access. 

No-Shows / Failure to Cancel

Each rate booked at a Minor Hotel Group property is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the particular type of rate booked. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error. We reserve the right to cancel or amend bookings if they do not adhere to our terms & conditions. If a guest chooses to shorten their stay or check out early a penalty charge will apply, as detailed in the Cancellation Policy associated with the rate booked.

Pricing Errors

Minor Hotel Group and its affiliates reserve the right to cancel contracts based upon incorrect information being displayed in relation to price, inclusions or service at any point in time.

Foreign Currency

Conversion into foreign currency is given as an indication and is not binding. Only the currency confirmed during your reservation is confirmed.

Relocation 

In the event of a situation whereby the Property cannot provide accommodation as previously confirmed for whatever reason, the Property will undertake to relocate guests to a comparable alternate Minor hotel group property at its absolute discretion with no additional cost to the guest. Should the guest wish to choose a property of a higher standard other than offered under this condition, the guest will be required to pay any price difference. Should the guest not wish to accept the relocation, a full refund & booking cancellation may be granted.

Disclaimers 

As a condition of your use of this Website, you warrant to Minor Hotel Group that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. Although Minor Hotel Group may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on this Website, Minor Hotel Group is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the Website. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Minor Hotel Group will fully cooperate with any law enforcement authorities or court order requesting or directing Minor Hotel Group to disclose the identity of anyone posting any such information or materials.

Limitation of Liability 

Notwithstanding anything contained in these Terms and Conditions to the contrary, Minor Hotel Group and its affiliates shall not be responsible for indirect damage, damage arising from consequential damage or special circumstances, including but not limited to loss of revenue, loss of profit, loss of use, loss of opportunity, arisen out of the performance or non performance of obligations under this Terms and Conditions.

Insurance 

Minor Hotel Group strongly recommends you purchase Comprehensive Travel Insurance. We suggest that the policy include, but not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.

Links to Third Parties

Minor Hotel Group does not control any third party website and is therefore not responsible for the content of any linked website or any link contained in a linked website. Minor Hotel Group provides such links only as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by Minor Hotel Group of the linked website or any information contained in it.

Governing Law and Jurisdiction

The products and/or services described in and available through the site may not be available in your country. We make no representation that the services or products offered in the site are appropriate or available for use in any particular location. The site is operated from Australia and it is governed by the laws of Australia. 

MYOAKS Campaign' Terms and Conditions

*Terms and Conditions: MYOAKS Benefits are subject to change without notice. Early check-in is from 12pm and late check-out is before 11am, subject to availability. Best price guarantee is only available on public advertised rates. 10% discount is off the best flexible rate and may not be valid on promotional offers or deals where a greater benefit may apply. Benefits are only valid when bookings are made directly with Oaks Hotels & Resorts. Please ensure you use the MyOaks promo code when making a booking as discounts can't be refunded after a booking is made if MyOaks was not entered. Kids eat free: One child eats free per one full paying adult. Valid for kids 12 years and under from the dedicated kids menu. Available only at Oaks Oasis Resort, Oaks on Market and WRAP on Southbank

Oaks “Seas the Day” Terms and Conditions

*Terms and Conditions: The “Seas the Day” campaign commences at 12:01am on 21/05/2019 and will conclude at 11:59pm on 11/06/2019. Blackout dates apply and can be notified to you via phone by calling Oaks Hotels, Resorts & Suites on+61 7 2100 0577 and are subject to change at our complete discretion without further notice to you. The offer includes a 15% discount  off the best flexible rate for minimum two-night stays.

The offer is only available for bookings made between 21/05/2019 and 11/06/2019, for stays between 21/05/2019 and 31/07/2019. The offer is available for online reservations made via oakshotels.com or by calling Oaks Hotels, Resorts & Suites on +61 7 2100 0577The Oaks “Seas the Day” offer is only applicable for bookings made through Oaks Hotels, Resorts & Suites and is not available for bookings made via external booking parties including Online Travel Agents and 3rd party online booking websites. Please ensure you use the MyOaks promo code when making a booking as discounts can't be refunded after a booking is made if MyOaks was not entered. The offer is only applicable for bookings made through Oaks Hotels & Resorts and is not available for bookings made via external booking parties including Online Travel Agents and 3rd party online booking websites. Payment is to be made at the time of booking and any cancellations (including credit card fees) are non-refundable meaning the entire booking fee will be forfeited at the time of cancellation. This offer cannot be used in conjunction with any other promotions, discounts or packages and is non-exchangeable, transferable or redeemable for cash.

This offer is only applicable for the following Oaks Hotels, Resorts & Suites; Oaks Resort Port Douglas, Oaks Calypso Plaza, Oaks Resort & Spa Hervey Bay, Oaks Oasis, Oaks Seaforth, Oaks Lagoons, Oaks Pacific Blue resort, Oaks Lure, Oaks Waterfront Resort, Oaks Santai Resort Casuarina, Oaks Plaza Pier, Oaks Liberty Towers.

The offer includes a MyOaks discount, and no further discount will be provided. All MyOaks benefits still apply on check in for guests who are members of MyOaks including complimentary Wi-Fi, early 12pm check in (subject to availability on the day) and late 11am check out (subject to availability). Any personal information processed as part of your booking or this campaign will be processed in accordance with our Privacy Policyclick here. This campaign and any associated terms and conditions may be changed or withdrawn at any time without notice.

^Experience OZ – As part of this promotion, Guests are eligible to receive a 10% discount link and code for Experience Oz when guests make a booking under Oaks Hotels, Resorts & Suites “Seas the Day” campaign between 21/05/2019 and 11/06/2019.  If bookings are made with Experience Oz directly or via a third party booking agent or online travel agency, the 10% price discount is not able to be refunded after the booking is made.

Oaks's '2 For You Campaign' Terms and Conditions

*Terms and Conditions: The “2 For You” campaign commences at 12:01am on 16/05/2019 and will conclude at 11:59pm on 30/06/2019. Blackout dates apply and can be notified to you via phone by calling Oaks Hotels, Resorts & Suites on +61 7 2100 0577 and are subject to change at our complete discretion without further notice to you. The offer is exclusively applicable to 2-night stays only and inclusions are limited depending on which offer you choose as follows:

Option 1 - Discount offer on 2-bedroom apartment: 25% discount on best flexible room rate for your booked dates, 50% discount on parking (applicable to properties with paid on-site parking only and applicable to certain properties), complimentary Wi-Fi, late 12pm check-out, one set of gourmet treats per room to the value of $20 including popcorn, nuts, chocolate and a bottle of wine for guests 18+ and over only upon inspection of valid photographic identification (the type of snack items is at the hotel’s sole discretion).

Option 2 – Room upgrade offer: Complimentary room upgrade at time of booking (room types differ by property, and the upgrade is subject to availability at the time of booking), late 12pm check-out, complimentary Wi-Fi, cheese and gourmet biscuits to the value of $15 per room (the type of cheese and biscuits is at the hotel’s sole discretion).

The “2 For You” campaign offers are only available for bookings made between 16/05/2019 and 30/06/2019, for stays between 16/05/2019 and 31/10/2019. The offer is available for online reservations made via oakshotels.com or by calling Oaks Hotels, Resorts & Suites on +61 7 2100 0577. The offer is only applicable for bookings made through Oaks Hotels, Resorts & Suites and is not available for bookings made via external booking parties including Online Travel Agents and 3rd party online booking websites. Payment is to be made on arrival. In the event that you cancel your booking within 7 days of the arrival date, the entire booking fee will be forfeited. This ‘2 For You’ campaign offers cannot be used in conjunction with any other promotions, discounts or packages and is non-exchangeable, transferrable or redeemable for cash. This offer is only applicable for the following Oaks Hotels, Resorts & Suites properties; Oaks Elan Darwin, Oaks Goldsbrough Apartments, Oaks Hyde Park Plaza, Oaks on Castlereagh, Oaks on Market, Oaks on Collins, Oaks on William, WRAP on Southbank, Oaks Southbank, Oaks on Lonsdale, Oaks Plaza Pier, Oaks Horizons, Oaks Liberty Towers, iStay Precinct, Oaks Embassy, Oaks Resort & Spa Hervey Bay, Oaks Mon Komo, Oaks Seaforth Resort, Oaks Resort Port Douglas, Oaks Calypso Plaza Resort, Oaks Lagoons, Oaks Oasis Resort, Oaks Festival Towers, Oaks Charlotte Towers, Oaks Aurora Tower, The Milton Brisbane, Oaks Woolloongabba, Oaks 212 Margaret, Oaks Felix, Oaks Gateway Suites, Oaks Aspire, Oaks Carlyle, Oaks Rivermarque, Oaks Shores, Oaks Club, Oaks Auckland Harbour, Oaks Pacific Blue Resort, Oaks Lure, Oaks Cypress Lakes Resort, Oaks Waterfront, and Oaks Santai Resort Casuarina.

This offer is not valid in conjunction with the standard MyOaks 10% discount. All MyOaks benefits, excluding the discount, will still however apply on check-in for guests who are members of MyOaks.