Terms and Conditions

The following Terms and Conditions apply to your stay at Oaks Hotels & Resorts. 

General

Terms & Conditions below are for bookings made directly via the Hotels’ website and payments via payment gateway system through Oaks hotels and Resorts Limited ACN -113 972 366, an affiliated company of Minor Hotel Group Limited.

Early Check-Out

The property reserves the right to charge an early departure fee in the event a guest departs earlier than the original departure date.

Late Check-Out

Late checkouts are available upon request. Please contact Reception to check availability. Additional fees may be applied. A late check-out fee may apply if the property is not vacated prior to the set check-out time of the property.

Guarantee Policy

A valid Credit Card is required at time of booking and a valid Credit Card must be presented at time of check in. 

No Party Policy

Oaks has a strict no party policy. In the event that any apartment/guest is identified as having a party, the hotel reserves the right to immediately request all occupants of the apartment up to, and including, the guest who has registered for the apartment to vacate the premises. In the event that an eviction does occur, the accommodation is non refundable. In addition the registered guests will be required to settle the account prior to departure for any expense resulting from additional cleaning of the apartment, replacement of any furniture/fixture/fitting breakage, as well as for any required repairs.

Pay On Arrival Policy

Guests can choose to book now and pay later with particular rates (ie Best Flexible Rate). A valid Credit Card is required at time of booking however the full payment isn't required until check-in. Changes and cancellations are permitted up until 2pm hotel local time within 48 hours prior to arrival. Changes or cancellations within this time will be charged in full. No shows will also be charged in full.

Identification

Upon arrival at your selected property Guests must provide valid Federal or State Government issued photographic identification for security purposes. The booking must be under the name of the person checking in. In addition, the Guest must also provide a credit card in the name of the photographic ID.

Deposit Policy

A Credit Card pre-authorisation of $75 is required upon check in. The pre-authorised amount is set aside by your bank for a period of up to 10 working days The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice we suggest contacting your bank for more information. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. Oaks Hotels & Resorts reserve the right to pre-authorise all credit cards upon check in. Cash is not an acceptable form of bond when staying with Oaks Hotels & Resorts.

Child Policy

Children sleep free on existing bedding, within the maximum allowed guests per room. If a roll away / cot / sofa bed is required charges will apply.

Fees

All credit / debit card payments made to Oaks Hotels & Resorts via an onsite payment system will incur a 1.5% non-refundable credit card service fee in Australia. New Zealand onsite payments incur a 2% (VISA, MASTERCARD), 2% (AMEX) or 3.35% (DINERS) non-refundable credit card service fee.

Please note that bookings made prior to 1 March 2018 for a stay at any of our New Zealand properties will be subject to any fee increases to the credit card service fee if payment is processed through an on-site payment system at the property after 1 March 2018.

Facilities 

If any feature/facility is essential for the guest in choosing a particular property, we recommend contacting the hotel prior to booking. Minor Hotel Group cannot be held liable for omissions or errors whether temporary or permanent of a property’s facilities and services. Photos shown on the website are indicative only and may not specifically represent the exact room allocated to you. Destination images featured on the Oaks Hotels & Resorts website may not represent the views offered from our locations. Accommodation facilities listed may not apply to all room types.

No-Shows / Failure to Cancel

Each rate booked at a Minor Hotel Group property is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the particular type of rate booked. We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error. We reserve the right to cancel or amend bookings if they do not adhere to our terms & conditions. If a guest chooses to shorten their stay or check out early a penalty charge will apply, as detailed in the Cancellation Policy associated with the rate booked.

Pricing Errors

Minor Hotel Group and its affiliates reserve the right to cancel contracts based upon incorrect information being displayed in relation to price, inclusions or service at any point in time.

Foreign Currency

Conversion into foreign currency is given as an indication and is not binding. Only the currency confirmed during your reservation is confirmed.

Relocation 

In the event of a situation whereby the Property cannot provide accommodation as previously confirmed for whatever reason, the Property will undertake to relocate guests to a comparable alternate Minor hotel group property at its absolute discretion with no additional cost to the guest. Should the guest wish to choose a property of a higher standard other than offered under this condition, the guest will be required to pay any price difference. Should the guest not wish to accept the relocation, a full refund & booking cancellation may be granted.

Disclaimers 

As a condition of your use of this Website, you warrant to Minor Hotel Group that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. Although Minor Hotel Group may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on this Website, Minor Hotel Group is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the Website. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Minor Hotel Group will fully cooperate with any law enforcement authorities or court order requesting or directing Minor Hotel Group to disclose the identity of anyone posting any such information or materials.

Limitation of Liability 

Notwithstanding anything contained in these Terms and Conditions to the contrary, Minor Hotel Group and its affiliates shall not be responsible for indirect damage, damage arising from consequential damage or special circumstances, including but not limited to loss of revenue, loss of profit, loss of use, loss of opportunity, arisen out of the performance or non performance of obligations under this Terms and Conditions.

Insurance 

Minor Hotel Group strongly recommends you purchase Comprehensive Travel Insurance. We suggest that the policy include, but not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.

Links to Third Parties

Minor Hotel Group does not control any third party website and is therefore not responsible for the content of any linked website or any link contained in a linked website. Minor Hotel Group provides such links only as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by Minor Hotel Group of the linked website or any information contained in it.

Governing Law and Jurisdiction

The products and/or services described in and available through the site may not be available in your country. We make no representation that the services or products offered in the site are appropriate or available for use in any particular location. The site is operated from Australia and it is governed by the laws of Australia.

Oaks' Love is in the Air Campaign Terms & Conditions

*Terms and Conditions: The “Love is in the air” campaign commences at 12:01am on 31/01/2019 and will conclude at 11:59pm on 28/02/2019. Blackout dates apply and can be notified to you via phone by calling Oaks Hotels & Resorts on +61 7 2100 0577. All blackout dates are correct as at 31 January 2019 and are subject to change without notice. The offer includes 10% MyOaks discount off the best flexible rate, complimentary Wi-Fi, early 12pm check in (subject to availability), late 12pm check out (subject to availability), one bottle of sparkling wine for guests 18+ and over only upon inspection of valid photographic identification, and chocolates (the type of chocolate is at the hotel’s sole discretion). The offer is only available for bookings made between 31/01/2019 and 28/02/2019, for stays concluded prior to 30/04/2019. The offer is available for online reservations made via oakshotels.com or by calling Oaks Hotels & Resorts on +61 7 2100 0577. Please ensure you use the MyOaks promo code when making a booking as discounts can't be refunded after a booking is made if MyOaks was not entered. The offer is only applicable for bookings made through Oaks Hotels & Resorts and is not available for bookings made via external booking parties including Online Travel Agents and 3rd party online booking websites. Payment is to be made on arrival and a 48-hour cancellation policy applies after which the entire booking fee will be forfeited. Offer cannot be used in conjunction with any other promotions, discounts or packages and is non-exchangeable, transferrable or redeemable for cash. Offer is only applicable for the following Oaks Hotels & Resorts properties; Oaks Elan Darwin, Oaks Gateway Suites, Oaks Casino Towers, Oaks Mon Komo, Oaks Calypso Plaza, Oaks Cable Beach Sanctuary, Oaks Embassy, Oaks Plaza Pier, WRAP on Southbank, Oaks Resort & Spa Hervey Bay, Oaks Santai Resort Casuarina, Oaks Resort Port Douglas, Oaks Goldsbrough, Oaks Shores, Oaks Seaforth Resort, Oaks on Collins, Oaks Charlotte Towers and Oaks on William. The offer includes the standard 10% MyOaks discount, no further discount will be provided.This campaign and any associated terms and conditions may be changed or withdrawn at any time without notice.

2 For You Campaign Terms & Conditions

The “2 For You” campaign commences at 12:01am on 11/02/2019 and will conclude at 11:59pm on 31/03/2019. Blackout dates apply and can be notified to you via phone by calling Oaks Hotels & Resorts on +61 7 2100 0577. All blackout dates are correct as at 31 January 2019 and are subject to change without further notice. The offer is exclusively applicable to 2-night stays only and inclusions are limited depending on which offer you choose as follows:

Option 1 - Discount offer on 2-bedroom apartment: 25% discount on best flexible room rate for your booked dates, 50% discount on parking (applicable to properties with paid on-site parking only), complimentary Wi-Fi, late 12pm check-out, one set of gourmet treats per room to the value of $20 including popcorn, nuts, chocolate and a bottle of wine for guests 18+ and over only upon inspection of valid photographic identification (the type of snack items is at the hotel’s sole discretion).

Option 2 – Room upgrade offer: complimentary room upgrade at time of booking (room types differ by property, and the upgrade is subject to availability at the time of booking), late 12pm check-out, complimentary Wi-Fi, cheese and gourmet biscuits to the value of $15 per room (the type of cheese and biscuits is at the hotel’s sole discretion).

The “2 For You” offers are only available for bookings made between 11/02/2019 and 31/03/2019, for stays concluded prior to 31/07/2019. The offer is available for online reservations made via oakshotels.com or by calling Oaks Hotels & Resorts on +61 7 2100 0577. The offer is only applicable for bookings made through Oaks Hotels & Resorts and is not available for bookings made via external booking parties including Online Travel Agents and 3rd party online booking websites. Payment is to be made on arrival. In the event that you cancel your booking within 7 days of the arrival date, the entire booking fee will be forfeited. This ‘2 For You’ Offer cannot be used in conjunction with any other promotions, discounts or packages and is non-exchangeable, transferrable or redeemable for cash. This offer is only applicable for the following Oaks Hotels & Resorts properties; Oaks Elan Darwin, Oaks Goldsbrough, Oaks Hyde Park Plaza, Oaks on Castlereagh, Oaks on Market, Oaks on Collins, Oaks on William, Oaks Plaza Pier, Oaks Horizons, Oaks Liberty, iStay Precinct, Oaks Resort & Spa Hervey Bay, Oaks Mon Komo, Oaks Seaforth, Oaks Resort Port Douglas, Oaks Cypress Lakes Resort, Oaks Waterfront, Oaks Santai Resort Casuarina, Oaks Festival Towers, Oaks Charlotte Towers, Oaks Aurora, Oaks Gateway Suites, Oaks Carlyle, Oaks Shores, WRAP on Southbank, Oaks Southbank, Oaks on Lonsdale, Oaks Embassy, Oaks Calypso Plaza, Oaks Lagoons, Oaks Oasis Resort, Oaks Pacific Blue Resort, Oaks Lure, The Milton Brisbane, Oaks Woolloongabba, Oaks 212 Margaret, Oaks Felix, Oaks Rivermarque, Oaks Club, and Oaks Auckland Harbour.

This offer is not valid in conjunction with the standard MyOaks 10% discount. All MyOaks benefits, excluding the discount, will still however apply on check-in for guests who are members of MyOaks.