14 Oaks Hotels & Resorts properties take out Trip Advisor awards


Oaks Hotels & Resorts teams are thrilled 14 of their Australian and overseas property portfolio have been honoured with TripAdvisor’s Certificate in Excellence Award, and two properties given a coveted TripAdvisor Hall of Fame title!

Each year TripAdvisor honours select accommodation, attraction and restaurant providers that meet elite standards in hospitality, and consistently demonstrate a commitment to their guests’ experiences. 

From Bangkok to Brisbane, Oaks properties the world-over received the most important accolade; an award voted by guests, with Certificate in Excellence Awards for 2018 presented to; Oaks on William; Oaks Lagoons; Oaks Oasis; The Milton Brisbane; Oaks Bangkok Sathorn, Oaks Seaforth Resort, Oaks Metropole Hotel, Oaks Liberty Towers, Oaks Grand Gladstone, Oaks Mon Komo, Oaks Woollangabba, Oaks Liwa Heights, Oaks WRAP on Southbank and Oaks South Yarra.

Using a strict and unique algorithm, TripAdvisor determines Certificate of Excellence honourees by taking into consideration quality, quantity and currency of reviews over a 12-month period, as well as a business’s tenure and popularity ranking on the site. To qualify for the accolade, a business must uphold at least four out of five stars and receive a minimum number of reviews for the 12-month period.

Oaks Metropole Hotel and Oaks Bangkok Sathorn also took out the highly-esteemed TripAdvisor Hall of Fame title, which is only awarded to hospitality organisations who have received the Certificate of Excellence for five consecutive years. 

“At Oaks Hotels & Resorts we strive to ensure our guests receive the highest quality in accommodation, customer service and property experiences, so to see a number of our hotels recognised for their on-going efforts is a credit to both their hard work and diligence,” said Chief Operations Officer for Oaks Hotels & Resorts, Craig Hooley.

As further testament to the groups focus on providing exceptional guest experience, Cypress Lakes Golf and Country Club – located on-site at Oaks Cypress Lakes Resort – was also recognised with a Certificate of Excellence, taking the total tally to 15! This follows the championship golf course also being ranked amongst the Australian Golf Digest’s Top 100 Courses in February, and Oaks Cypress Lakes Resort being named Australia’s Best Golf Hotel for 2017. 

“We acknowledge TripAdvisor as an extremely important customer satisfaction tool in the hotel industry.  Our teams have excelled in not only meeting, but exceeding the expectations of our guests and it reflects our strengthening brand. With that in mind, seeing our guests give us five star ratings, as well as recommend Oaks to fellow travellers is incredibly rewarding and something we are very proud of,” Mr Hooley said.