Our Travel Advisory Policy

Oaks SureStay Program

Oaks understands that as guests return to travel for leisure and business, hotel safety and cleanliness is at the forefront of travellers’ minds. Oaks SureStay program builds on already impeccably high standards of cleanliness to deliver a hospital grade standard of sanitation throughout guest rooms, common areas and food & beverage venues, allowing guests to relax with the peace of mind that their health and safety has been looked after. Read More

Oaks Hotels, Resorts & Suites General Cancellation Policy

Best Flexible Rates: Changes and cancellations are permitted up until 2pm hotel local time within 24 hours prior to arrival. Changes or cancellations within this time will be charged in full. No shows will also be charged in full. 

Non-Refundable Rates: In order to offer you this special price please be aware that no changes or cancellations are possible.

Long Stay 7+ Rates: Changes and cancellations are permitted up until 2pm hotel local time within 24 hours prior to arrival. Changes or cancellations within this time will be charged a 2-night cancellation fee. No shows will also be charged a 2-night cancellation fee.

Avani Hotels & Resorts General Cancellation Policy

Best Flexible Rates: Changes and cancellations are permitted up until 2pm hotel local time within 24 hours prior to arrival. Changes or cancellations within this time will be charged one night's fee. No shows will also be charged a fee of one night.

Non-Refundable Rates: In order to offer you this special price please be aware that no changes or cancellations are possible.

Long Stay 7+ Rates: Changes and cancellations are permitted up until 2pm hotel local time within 24 hours prior to arrival. Changes or cancellations within this time will be charged a 2-night cancellation fee. No shows will also be charged a 2-night cancellation fee.