*Coffee Pods by The Coffee Club are only available in selected room types.
When you’re ready for a Gold Coast getaway where you can take a stroll along the beach or shop til’ you drop at Pacific Fair, the perfect place to call your Gold Coast home is Oaks Gold Coast Hotel . Only steps away from our spectacular surf beaches, casinos and Cavill Avenue, you can walk or take a tram, which stops at our doorstep.
Feel like being a little more adventurous? Jump in the car and head to our world-famous theme parks or visit the beautiful Gold Coast Hinterland for a hike. With stylish hotel rooms, spacious studios or one and two bedroom apartments, there’s space for everyone at Oaks Gold Coast Hotel.
Address: 2801 Gold Coast Highway, Surfers Paradise 4217
Reservations: 1300 991 252
Reception: 07 5648 3100
Reception Hours: 7:00am to
12:00am
Email: [email protected]
Romantic Rendezvous Package:
Includes a silk rose petal turndown, chilled sparkling wine and chocolates. $55
Parking: Undercover car parking is available for guests at an additional cost of $20 per night.
2801 Gold Coast Hwy, Surfers Paradise Queensland 4217 Australia
2026-11-06
A disappointing stay at Oaks Gold Coast Hotel, made considerably worse by the worst customer service that I’ve experienced in a long time. I made a last minute booking and stupidly didn’t check the reviews. I stayed for one night with my son, upon check in we discovered we had a king bed instead of the twin beds we booked. No biggie, and I just mentioned it to the night supervisor in passing when I collected some pool towels. She looked at me like I had grown two heads, which should have been indicative of what was to come. The room smelled musty and like mould, there were black marks on the toilet seat and fresh orange stains on the carpet. A pool towel supplied to us also had a mark that looked like blood. When I raised a security concern later in the evening, I found the night supervisor cold, dismissive and repeatedly interruptive. What should have been a straightforward opportunity to provide assistance and reassurance became an unnecessarily upsetting interaction. Another team member was kind and helpful, which I appreciated. Unfortunately, escalating the complaint did absolutely nothing. The ChatGPT generated response acknowledged the room issues but described the interaction as “differing perceptions” and emphasised that there were “two sides”. They also pointed out that the staff member had no history of complaints. I find this hard to believe based on the number of disgruntled guests I observed at the counter, and the sheer number of one star reviews on various sites (numerous from the last four weeks). I suspect that they are so inundated with complaints that they have just disassociated from it all. I have no issue with a dated hotel if it presents good value. Unfortunately there are no redeeming features to this horrible hotel. Please stay away from the hotel from hell, it really is one of the worst guest experiences I’ve ever had. Oaks, you should be embarrassed to have this hotel sitting under your banner.
2026-11-04
Great location, out of the hustle and bustle of Surfers but only a short walk away. Fantastic view to wake up to, appreciating the Gold Coast city skyline with the ocean behind. The decor had a heritage feel but also a modern touch
2026-11-04
Helpful, friendly staff.Comfortable beds.Toilet in separate room.Big clean bathroom with spa.Close to tram station Nice views .Secure parking.
2801 Gold Coast Highway, Surfers Paradise, QLD 4217
Yes, Oaks Gold Coast Hotel offers onsite secure undercover parking. Please book parking in advance. Fees apply and can be paid directly with reception staff. Find out more.
The outdoor heated pool at Oaks Gold Coast Hotel is open from 6am to 9pm.
During your stay at Oaks Gold Coast Hotel, take some time out to enjoy our onsite facilities such as:
Yes, all the rooms at Oaks Gold Coast Hotel have balconies
Find out more on the room amenities page.Check-in at Oaks Gold Coast Hotel is from 2pm and check-out is until 10am (local time). Find out more about the Reception Hours
From the nearest airport, you can get to Oaks Gold Coast Hotel by: Taxi 35 min from Gold Coast Airport
All the suites at Oaks Gold Coast Hotel allow 1 extra bed (additional fees apply). Children 12 years and under stay free when using existing bedding.
Please view full details on our room amenities page.Gold Coast Beach, Surfers Paradise CBD and Pacific Fair Shopping Centre are within easy walking distance from Oaks Gold Coast Hotel, while Carrara Sporting Stadium and Gold Coast Convention Centre are within reach as well.
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