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Oaks Gold Coast Hotel
Looking for a getaway where you can stroll along the beach or shop until you drop? Oaks Gold Coast Hotel is your perfect home base for all the best bits of the Gold Coast (and there are a LOT of best bits). We're just steps from those spectacular surf beaches, casinos, and Cavill Avenue – you can walk everywhere or hop on the tram that stops right at our doorstep. So surely it’s time to get in touch and book?
Oaks Gold Coast Hotel
2801 Gold Coast Hwy, Surfers Paradise Queensland 4217 Australia
2026-11-06
A disappointing stay at Oaks Gold Coast Hotel, made considerably worse by the worst customer service that I’ve experienced in a long time. I made a last minute booking and stupidly didn’t check the reviews. I stayed for one night with my son, upon check in we discovered we had a king bed instead of the twin beds we booked. No biggie, and I just mentioned it to the night supervisor in passing when I collected some pool towels. She looked at me like I had grown two heads, which should have been indicative of what was to come. The room smelled musty and like mould, there were black marks on the toilet seat and fresh orange stains on the carpet. A pool towel supplied to us also had a mark that looked like blood. When I raised a security concern later in the evening, I found the night supervisor cold, dismissive and repeatedly interruptive. What should have been a straightforward opportunity to provide assistance and reassurance became an unnecessarily upsetting interaction. Another team member was kind and helpful, which I appreciated. Unfortunately, escalating the complaint did absolutely nothing. The ChatGPT generated response acknowledged the room issues but described the interaction as “differing perceptions” and emphasised that there were “two sides”. They also pointed out that the staff member had no history of complaints. I find this hard to believe based on the number of disgruntled guests I observed at the counter, and the sheer number of one star reviews on various sites (numerous from the last four weeks). I suspect that they are so inundated with complaints that they have just disassociated from it all. I have no issue with a dated hotel if it presents good value. Unfortunately there are no redeeming features to this horrible hotel. Please stay away from the hotel from hell, it really is one of the worst guest experiences I’ve ever had. Oaks, you should be embarrassed to have this hotel sitting under your banner.
2026-11-04
Great location, out of the hustle and bustle of Surfers but only a short walk away. Fantastic view to wake up to, appreciating the Gold Coast city skyline with the ocean behind. The decor had a heritage feel but also a modern touch
2026-11-04
Helpful, friendly staff.Comfortable beds.Toilet in separate room.Big clean bathroom with spa.Close to tram station Nice views .Secure parking.
Oaks Gold Coast Hotel is located 25 minutes from Gold Coast Airport by car or taxi. Undercover car parking is available for guests at an additional cost of $20 per night. Bookings essential prior to arrival.
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PRIVACY STATEMENT ON ENQUIRIES, BOOKINGS & MARKETING COMMUNICATIONS
| DATA CONTROLLER | Joint data controllers MINOR HOTEL GROUP LIMITED, MINOR HOTELS EUROPE & AMERICAS S.A. and OAKS HOTELS AND RESORTS LIMITED. More info |
|---|---|
| PURPOSES | Sending commercial communications from the JOINT DATA CONTROLLERS, if consent has been given for this. More info |
| LEGITIMATE BASIS | User consent. More info |
| RECIPIENTS |
Your data will be transferred outside the EEA for the sole purpose of sending information and personalised commercial communication since both MINOR HOTEL GROUP LIMITED and OAKS HOTELS AND RESORTS LIMITED as joint data controller together with MINOR HOTELS EUROPE & AMERICAS S.A. are located outside the EEA.
RIGHTS Access, rectification, deletion, opposition, limitation on processing and portability of the data. More info |
| ADDITIONAL INFORMATION | You can view additional and detailed information about our Data Protection Policy by clicking here. |
Your data will be processed outside of your country or region.
| As a global hospitality company, we will transfer your personal information across multiple jurisdictions in order to perform our customer service obligations to you, such as the creation and management of reservations in our properties, in response to a contractual relationship between you and us, such as a hotel booking or service inquiries. By continuing, you agree to this data transfer. Minor Hotel Management (Shanghai) Limited will process and transfer your data in accordance with the Privacy Statement. If you do not agree to this data transfer, we cannot perform our customer service obligations and complete the reservation. |