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2026-11-06

A disappointing stay at Oaks Gold Coast Hotel, made considerably worse by the worst customer service that I’ve experienced in a long time. I made a last minute booking and stupidly didn’t check the reviews. I stayed for one night with my son, upon check in we discovered we had a king bed instead of the twin beds we booked. No biggie, and I just mentioned it to the night supervisor in passing when I collected some pool towels. She looked at me like I had grown two heads, which should have been indicative of what was to come. The room smelled musty and like mould, there were black marks on the toilet seat and fresh orange stains on the carpet. A pool towel supplied to us also had a mark that looked like blood. When I raised a security concern later in the evening, I found the night supervisor cold, dismissive and repeatedly interruptive. What should have been a straightforward opportunity to provide assistance and reassurance became an unnecessarily upsetting interaction. Another team member was kind and helpful, which I appreciated. Unfortunately, escalating the complaint did absolutely nothing. The ChatGPT generated response acknowledged the room issues but described the interaction as “differing perceptions” and emphasised that there were “two sides”. They also pointed out that the staff member had no history of complaints. I find this hard to believe based on the number of disgruntled guests I observed at the counter, and the sheer number of one star reviews on various sites (numerous from the last four weeks). I suspect that they are so inundated with complaints that they have just disassociated from it all. I have no issue with a dated hotel if it presents good value. Unfortunately there are no redeeming features to this horrible hotel. Please stay away from the hotel from hell, it really is one of the worst guest experiences I’ve ever had. Oaks, you should be embarrassed to have this hotel sitting under your banner.

2026-11-04

Great location, out of the hustle and bustle of Surfers but only a short walk away. Fantastic view to wake up to, appreciating the Gold Coast city skyline with the ocean behind. The decor had a heritage feel but also a modern touch

2026-11-04

Helpful, friendly staff.Comfortable beds.Toilet in separate room.Big clean bathroom with spa.Close to tram station Nice views .Secure parking.