MyOaks Terms and Conditions


By becoming a MyOaks member you agree to be part of the MyOaks member benefits loyalty program. 


MyOaks benefits are subject to change without notice. MyOaks benefits are only valid when bookings are made directly with Oaks Hotels & Resorts at Please ensure you use the MyOaks promo code when making a booking as discounts can't be refunded after a booking is made if MyOaks was not entered. MyOaks benefits are not valid for group, corporate, wholesale or conference bookings. 

Early Check-Out

Early check-in is from 12pm on the day of arrival and is subject to availability on the day. 

Late Check-Out

Late check-out is before 11am on the day of departure and is subject to availability on the day. Please speak to reception if late check-out is available for your stay.

Kids Eat Free 

Available only at Oaks Oasis Resort, Oaks on Market, WRAP on Southbank and Oaks Pacific Blue Resort. One child eats free per one full paying adult. Valid for kids 12 years and under when ordering from the dedicated kids menu.

Free Internet

Data limitations may apply. Internet access speeds and connectivity may vary by property and internet access may not be uninterrupted or error-free.

10% Discount

10% discount is off the best flexible rate and may not be valid on promotional offers or deals where a greater benefit may apply.

Best price guarantee

The best price guarantee is only available on public advertised rates. The rates covered by the Best Price Guarantee must be publicly accessible to the general public and exclude group, corporate, wholesale or conference rates. Not available with a membership, or if discount applied during or at end of booking process. The rate must be valid for the same arrival and departure dates, terms and conditions including payment and cancellation conditions.